The Scottish Cafe Dining Guidelines 2021
**UPDATED DECEMBER 2021**
All Venues Dining Guidelines DECEMBER 2021
Covid is still with us so as a restaurant business we plan to continue some protocols to ensure we keep mindful of our customers, our team, our suppliers and our families health and wellbeing.
We’re delighted to confirm that we have been approved for the government’s hospitality accreditation scheme “WE’RE GOOD TO GO”. This is a self certified accreditation that supports businesses in actioning the best practice and gives consumers confidence to dine out.
TEST & PROTECT
If possible we would recommend that you book through our online booking system or telephone. If you are unable to book we welcome walk-ins. It is now mandatory for us to collect all names and contact details of all members of each party, whether dining inside or outside. We will ask you to scan a QR code when you are seated to log your details securely for mandatory contact tracing enforced by the Scottish Government. If you can not access the QR code we will provide a paper for you to complete your details. This will apply to all children over 5 years old.
CREDIT CARD DETAILS
In order to secure your booking for lunch and dinner at Contini George Street and Cannonball we will ask for your credit card details. These will be stored securely. You can cancel your booking at any time before 11am on the day of the booking (9am for breakfast bookings). If you wish to cancel after this time you will be charged £25 per cover as a cancellation fee. Please note, no amount is debited from your card on booking, it is simply held for security purposes.
Our team wears face masks to help you see their faces and share their smiles. Please wear a face covering, as per government guidelines, apart from when seated (including when entering, exiting and moving around).
We continue to offer contact less payment or payment by PIN. When you wish to pay please stay at your table and our team will bring the bill to you. PDQ machines will be sanatised after each use. Whenever possible we would prefer you use card payment rather than cash to support our team’s health and wellbeing.
Please note when booking afternoon tea at The Scottish Cafe, full payment will be taken.
HERE ARE SOME FREQUENTLY ASKED QUESTIONS WE HOPE WILL HELP YOU:
We will have to live with Covid-19 for some time. The measures we have taken we hope will become second nature to all of us and will not impose on your dining experience.
Please note that as of 14th December there is now a 3 household limit. When booking we will ask that you confirm that you have three households per table when dining
1 METRE ZONE
Please note that all of our venues are a 1 metre zone.
CONTINI GEORGE STREET TABLE SIZES
Our largest single table can accommodate 8 guests. Larger parties will be allocated several tables and where possible we will ensure they are located next to each other and will be treated as separate tables for ordering purposes. Any larger group can be booked via resdiary but will be subject to the general restaurant allocation and we can not guarantee the tables will be near each other and each table will be treated as a separate table for ordering purposes
THE SCOTTISH CAFE & RESTAURANT
Our largest single table can accommodate 8 guests. Larger parties will be allocated several tables and where possible we will ensure they are located next to each other and will be treated as separate tables for ordering purposes.
CANNONBALL RESTAURANT & BAR
Our largest single a la carte table is for 5 guests. Anything over that will be offered the tasting menu. Larger parties will be allocated several tables and where possible we will ensure they are located next to each other and will be treated as separate tables for ordering purposes.
FOR ALL PRIVATE DINING ENQUIRIES PLEASE CONTACT firstname.lastname@example.org
All booking details are held on our Resdiary system. The Test & Protect personal data will be held by us for at least 3 weeks (21 days). and then deleted. Your data will not be used for any other purpose. We will only share your data when it is requested directly by NHS Scotland. This will only be in the unlikely event there is a cluster of coronavirus cases linked to the venue.
We do not take reservations for our outside tables as we can not guarantee the weather.
When you arrive at the restaurant our team will direct you to a table when it becomes available. Please note if it rains we can not guarantee you a table inside, it will be subject to availability.
At all venues we have upgraded our natural air ventilation system to support better natural air flow.
We have reduced the number of covers in the restaurant based on social distancing guidelines. For the time being, and to ensure continued good practice we are maintaining the same number of restricted covers.
Electronic alcohol based hand sanitising gel is available at the entrances to the venue and throughout the venue. Please use it at your leisure.
ORDERING & MENUS
We change our menus every subject to availability. We will have a slightly smaller choice but we will have all your favourites. Please note that any menus displayed online are sample only.
In addition we will have single use menus and drinks lists to help avoid any possible contamination.
COATS & BAGS
We will not be able to accept your coats or bags but will ensure there is space at your table for these.
We have structured our menus so you will be able to enjoy a leisurely experience and not feel rushed. Table return times are shared with all bookings on confirmation inorder to efficiently run the venue.
We have enhanced the amount of cleaning we will be completing throughout the day. A member of the team has been tasked with these duties and you will see them working around the restaurant. We hope this gives you additional confidence that we are applying best practice at all times.
An optional 10% gratuity has been added to your bill and goes directly to our team and is distributed through the Tronc system via PAYE. Victor and Carina do not benefit from any tips.
We have all adjusted to Covid differently, please be patient with our team as they continue to work with Covid despite a relaxation of the regulations. All protocols are followed should any of our team show symptoms of Covid.
We have completed and reviewed our Covid-19 risk assessment and have rigorous procedures for all our suppliers.
Your dogs are welcome on our terraces at Contini George Street, The Scottish Cafe and Cannonball House. Please note you are welcome to bring your dog to dine with you at Cannonball Bar, please book in advance. The restaurant menu will be made available for you in the bar and we would ask that you dine with us before 7pm.
We always welcome feedback. If there is any part of your dining experience you feel does not meet your expectations please let us know at the time and we will do our very best to rectify the matter immediately. We are sorry but we will not be able to resolve any complaints after you have left our venues. Any feedback is welcome and you can email email@example.com
Our full Covid-19 Risk Assessment is available on request
Remember if you have any questions please call or ask the team. We are committed to making your dining experience the best we can.
Most importantly if there is anything you can recommend that we can do to make your experience better please share with us.
We so very much look forward to welcoming you and thanking you for your support, it truly is greatly appreciated.
Thank you for your booking. We very much appreciate your support for our family business.
Victor, Carina and all the Contini team